At the UltraShape Center, we pride ourselves on offering the best care for our patients. Please make yourself aware of our practice policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
CONSULTATION – The UltraShape Center is dedicated to helping you achieve your aesthetic goals. Towards that end, we offer complimentary consultations to better understand each individual’s skincare needs. Based on a private analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.
SCHEDULING – The UltraShape Center is always buzzing, so appointments are necessary. Please call ahead and we will do our best to schedule you for a consultation or treatment. For your convenience, we recommend scheduling your next treatment before leaving our facility. Due to the medical nature of many of our treatments, appointments can sometimes exceed their scheduled time. Please be patient and know that you will also receive the same exceptional service and personal attention.
CANCELLATION POLICY – A scheduled appointment at the UltraShape Center reserves the time of our professionals. Consultations with Dr. Tanne are complimentary. Out of respect for the doctors time, we do require a credit card to secure all appointments. Cancellations are accepted up to 24 hours prior to your appointment without incurring a charge. Cancellations with less than 24 hours or no-shows require a $100 service fee which will be charged to your credit card. Thank you for your consideration.
ARRIVAL – Please arrive 10 minutes prior to your appointment, so you’ll have plenty of time to unwind, check out our CLMD Advanced Skin Solutions (skincare), and give us the 411 on what’s new in your life (aka paperwork). As we are a medical spa, we require that all new patients fill out a medical/skincare history and treatment consent forms. Paperwork and consent forms must be updated annually. There’s nothing fashionable about being late, you’ll just deprive yourself of the full treatment time.
PHOTOGRAPHY – No treatments will be done without pre and post treatment photography. Patients who refuse photography will not be treated. All photographs are private and covered by HIPPA laws. Post treatment and all follow-up visits do include photography.
PAYMENT – We accept cash, personal checks, Visa, Mastercard, American Express, Discover and Care Credit. All treatments/products must be paid for at the time of treatment/purchase. There are no refunds for the services performed by Dr. Tanne and the staff of the UltraShape Center. Gift certificates are not refundable or transferrable. Skincare products may be returned within 7 days of purchase with a receipt, for credit toward skincare. There are no discounts when using Care Credit. We do accept personal checks as a form of payment, however, if a check is returned for insufficient funds, a fee of $30 will be added to the amount due.
FOR YOUR ENJOYMENT – For their safety, and for the courtesy of other guests receiving relaxing services, children under 13 years of age are not permitted. Please turn off cell phones, pagers, blackberries, iphones, and ipods. This is your time to relax and be in the moment. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home.
For the comfort of our guests, the UltraShape Center is a Non-Smoking facility.
We wouldn’t be the trendsetters that we are if we weren’t constantly expanding our services. Although the UltraShape Center make every effort to keep its website updated, please note that prices and services are subject to change at any time. We love having you as a patient, but we reserve the right to refuse service at any time, to anyone, for any reason.